Policies

BMRT is a RapidMaterials Company

Electronic Communications
When you visit RapidMaterials.com, or buymetalroofingtools.com, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Pricing
Please note that pricing is subject to change without notice. With respect to items sold by Rapid Materials, we cannot confirm the price of an item until you order. “Bidding” or “Quoting” of products to be purchased off of RapidMaterials.com is to be done at your own risk.

Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it.

Privacy Policy
We are committed to protecting and respecting your privacy. Your access to RapidMaterials sites is subject to the privacy policy as well as all applicable laws. By accessing and using RapidMaterials.com or buymetalroofingtools.com you accept and agree to this Privacy Policy without limitation or qualification.
Order Cancellation Policy
Payment for orders cannot be cancelled or reimbursed once an order confirmation has been sent without the agreement of Rapid Materials. Once an order has been processed and shipped, the order is non-cancellable. You may elect to have the order processed as a return per our Return Policy. ACM/MCM, Fundermax and Equitone orders are not cancellable once we have issued a Purchase Order to the respective Vendors.

Return Policy
If there is a mistake on your Rapid Materials order that was a result by an error of Rapid Materials, advise Rapid Materials within fifteen (15) days of shipment, and your order will be replaced at no cost.
If your Rapid Materials order arrives damaged, please take digital photographs of the damage immediately on arrival. Rapid Materials is able to assist you in making a claim with the shipping company within reasonable means.
Returns for any reason other than our error will only be accepted under the following conditions:
Returns must be pre-approved by Rapid Materials in writing.
Return items must be in un-opened, un-damaged original packaging. Returns of any used item will not be accepted and no refund will be given. If a used item is returned to us, we will notify you in writing. You may elect to have the item shipped back to you at your expense.

Return items must be shipped at your expense within thirty (30) days of date of original order. Tracking information must be provided to Rapid Materials at time of shipment. All return instructions must be followed. Rapid Materials is not responsible for lost return shipments under any circumstances. Orders returned with “collect” shipping will not be accepted under any circumstances.

A restocking fee of 25% will be charged against any refund due.

Shipping costs will not refunded under any circumstances.

Refunds may take up to thirty (30) days after we have received your return.

Any refunds will be made using the same credit card used for the original purchase. No other form of refund will be given.

Shipping Policy

What you can expect from us:

We will always package and prepare your items for shipping as soon as possible, and will have them ready to pickup by the carrier. Generally this is within 1-2 business days of receipt of your order. If your order is time critical, please contact us prior to placing your order. Note that shipments require transport by freight carrier generally have a longer lead time.

What we can do to help:

If your shipment has already been issued a tracking number, but UPS has not yet picked it up, we can change the shipping to a faster method however you will be required to pay the difference in cost.

Expedited Shipping:

If you select and expedited shipping method (Next Day Air, 2^–Day Air, 3-Day Select) we will do our best to make sure the product ships the same day as ordered, however please note that expedited orders placed after 1:00pm eastern time may not ship until the next business day.

Note that Saturday and Sunday are counted as business days, so an order placed on a Friday afternoon after the 1:00 cutoff will likely not ship until Monday. Any expedited order placed over the weekend will not ship until Monday.

What is our out of our Control:

We do not have control over the actual time in transit. UPS (and all other carriers) have been operating with less that optimal manpower since the beginning of the Covid-19 outbreak, so there may be service delays.

Note that if you selected an expedited shipping service, UPS has reinstated its service guarantee, so if you package is not delivered within the advertised service window, contact us and we will work with UPS to get you a refund.

International Shipping

International shipping rates are set by the carriers. Please note that we do not estimate, charge or collect any import duties, taxes or any other fees that might be required by the government of the country goods are being shipped to. If the country you ask us to ship goods to requires payment of import duties, taxes or any other fees, you will be notified by the carrier prior to delivery and will be required to pay the carrier.

Note that import duties and taxes can vary widely by the type and use of the product.

In the case of all international shipments, we highly recommend you contact a customs broker in your country prior to placing the order. Your customs broker can make your international shipment easy and pain free.

Refusal of Delivery

Refusal of delivery does not constitute cancellation of order. If the product order and shipped to you is a non-cancellable, or non-refundable item(s), you will not receive any refund, and will be liable for the cost of return shipping or reshipping.

Any other refusal of delivery will be treated as an unathorized return, and will be subject to a minimum of a 25% restocking fee, plus the cost of initial shipping, the cost of return shipping, and the cost of any missing or damaged materials.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Rapid Materials reserves the right to refuse service.

We ship Monday through Friday except for the following:

Office Closed / No Shipping

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day

If the holiday falls on a Sunday, Monday is usually observed. If a holiday falls on a Saturday, Friday is usually observed.

Orders that are placed before 1:00 PM on the day before a holiday will be processed/shipped on the same day. Orders that are placed after 1:00 PM will be processed/shipped on the following business day.

Orders that are placed before 1 PM on December 23th, 2020 will be processed/shipped on the same day.

No shipping between December 24th to December 27th, 2020.

Shipping will resume on December 28th, 2020.

Orders that are placed before 1 PM on December 30th, 2020 will be processed/shipped on the same day.

No shipping between December 31st, 2020 to January 3rd, 2021.

Shipping will resume on January 4th, 2021.

The warehouse that stocks the following products will be closed from July 1st, 2021 through July 11th, 2021, and will begin shipping on July 12^th.