Returns and Refunds Policy.
(a) If there is a mistake in the order solely due to an error of RM, and if Buyer advises RM of such mistake within fifteen (15) days of shipment (or within one (1) business day of receipt in the case of parcel shipments and/or crate and pallet shipments), then the order will be corrected at no additional cost to Buyer. For any other return, cancelation, or return of delivery, RM will charge a 25% restocking fee.
(b) Damaged Products.
(i) Buyer must inspect any and all Products in accordance with Section 10 hereto.
(ii) Any and all damages must be reported prior to the use of the Product. RM will not accept returns for any Product that has been used, modified or removed from its original packaging.
(iii) Filing a Claim. If applicable, RM will assist Buyer in making a claim with the Carrier or Freight Carrier within reasonable means. In order for RM to file a claim with the Carrier or Freight Carrier on Buyer’s behalf, Buyer agrees to the following requirements and/or conditions:
(A) Buyer will notify RM immediately. Buyer may call RM at 770-405-1060, or email firstname.lastname@example.org. RM may request that Buyer also send RM a notification in writing, as well as supply any photos so that RM can pursue a claim.
(B) Once RM has been properly notified, RM will either reship the materials at no expense to Buyer or issue a refund (at Buyer’s request).
(C) If materials arrive damaged or the shipment is missing due to an act or error on the part of the Carrier or Freight Carrier, RM will generally (in RM’s sole discretion) only reship the materials using the same method as the original ordered.
(D) Buyer will NOT file a claim with the Carrier or Freight Carrier without RM’s written consent. If Buyer files a claim on its own behalf and without RM’s written consent, then RM will not ship replacement materials or refund any portion of the order. Buyer will then have to place and pay for a new order.
(c) Returns. Returns for any reason other than RM error will be accepted only under the following conditions:
(i) returns must be pre-approved, in writing, by RM.
(ii) Return items must be in un-opened, un-damaged original packaging. Returns of any used item will not be accepted and no refund will be given. If a used item is returned to RM, RM will notify Buyer in writing. Buyer may elect to have the item shipped back to Buyer at Buyer’s expense.
(iii) Return items must be shipped at Buyer’s expense within thirty (30) days of date of original order. Tracking information must be provided to RM at time of shipment. All return instructions must be followed. RM is not responsible for lost return shipments under any circumstances. Orders returned with “collect” shipping will not be accepted under any circumstances.
(iv) A restocking fee of 25% will be charged against any refund due.
(v) Shipping costs will not be refunded under any circumstances.
(i) Refunds may take up to thirty (30) days after RM processes the return and issues a refund.
(ii) Any refunds will be made using the same credit card used for the original purchase. No other form of refund will be given.
(iii) For any refunds issued by RM for payments made using a credit card, the terms and conditions of Buyer’s credit card company will be in force.
(iv) For any refunds issued by RM for payments made by PayPal, PayPal does not refund the Merchant Transaction Fee when a Merchant (like RM) refunds a PayPal transaction. For payments made using PayPal, if Buyer cancels the order for any reason after the transaction has processed (except for RM’s inability to fulfill Buyer’s order), then RM will refund Buyer’s PayPal account, less the 2.9% Transaction Fee (and any other Merchant Transaction Fees assessed by PayPal). In other words, for a $100 order, Buyer would be refunded $97.10 ($100.00-2.9%). If the order transaction originated outside of the United States, the Merchant Transaction Fee is typically 3.9%.
(e) Notwithstanding the foregoing or anything to the contrary in the Terms, the following items CANNOT be returned, and all sales of these products are final:
(i)exterior cladding materials (including, without limitation, Reynobond, Larson, Alucobond, Trespa and/or Equitone products); and
(ii) used safety equipment.
END OF RETURNS and REFUND POLICY FOR ONLINE ORDERS.