1. Shipping Policy.
(a) Under normal circumstances, most orders are ready for pickup by the Carrier within 1-2 business days of receipt and payment of an order and ship out within 2-3 business days after order receipt and payment. Longer lead times are required for shipments that require transport by Freight Carrier and/or for other circumstances beyond our control, including, without limitation, a Force Majeure Event (as defined herein).
(b) As used herein, “Carrier” refers to United States Postal Service, United Parcel Service (UPS), FedEx and/or other parcel shipping carrier as selected by RM in RM’s sole discretion. “Freight Carrier” refers to carriers used by RM for LTL freight and other freight shipping, including, without limitation, YRC Freight.
(c) Shipping Days.
(i) RM ships Products Monday through Friday except for the following observed holidays:
New Year’s Day
Day after Thanksgiving Day
The Monday after a Sunday holiday.
the Friday before a holiday falling on a Saturday.
(ii) Expedited Shipping orders placed before 1:00 PM Eastern Time on the day before a holiday will be processed and shipped on the same day. Expedited Shipping orders placed after 1:00 PM Eastern Time will be processed and shipped on the following business day and in accordance with Section 8(f) hereto. Saturdays and Sundays are not counted as business days.
(iii) Buyer acknowledges that certain Products ship from a different warehouse and, in such event, extended holiday schedules may apply. By way of example only, and without limitation, such Products may include:
(A) All Freund Tools
(B) All Rau Products
(C) All Express Products
(D) All Erdi Products
(E) All AMG Products
(d) RM reserves the right to change the shipping method at its own discretion and expense.
(e) In some cases, some Products may ship directly from their respective manufacturers or from fulfillment locations that may require that multiple packages be shipped to fill your order. If this occurs, RM will provide tracking information for all packages.
(f) Expedited Shipping.
(i) To the extent expressly available on the Site, RM offers expedited shipping (Next Day Air, 2-Day, 3-Day, etc.) (“Expedited Shipping”). However, RM generally requires up to two (2) business days to process an order (inclusive of expedited orders). Accordingly, an Expedited Shipping Order may not ship the day it is placed by Buyer. Expedited Shipping orders placed after 1:00PM Eastern Time cutoff will not ship until the next business day. Saturdays and Sundays are not counted as business days. Any Expedited Shipping order placed over the weekend will not ship until Monday (or the next business day, if applicable).
(ii) If an order is time critical, it is Buyer’s sole responsibility to contact RM prior to placing the order. In many cases, but not all, RM may be able to accommodate Buyer’s delivery schedule. Buyer acknowledges and agrees that RM makes no warranty or guarantee regarding the actual delivery date and/or delivery time. RM has no control over the order once it leaves RM’s warehouse.
(iii) Notwithstanding the foregoing or anything to the contrary herein or in any communications between Buyer and RM, expedited shipping delivery times are not guaranteed by RM. Guarantees of delivery time(s) (if any) are solely by the respective Carriers (e.g., United States Postal Service, United Parcel Service (UPS), FedEx, etc.), and any claim as to untimeliness of delivery must be made solely and directly with the Carrier. Buyer acknowledges that 2-Day, 3-Day, and ground shipments have no delivery guarantee.
(g) Freight Shipments.
(i) Unless otherwise expressly noted in writing by RM to Buyer and the cost thereof expressly included in the order, freight shipments do not include unloading services or liftgate services. Neither RM nor the Freight Carrier offer “piggy-back” forklift delivery, and liftgate delivery is generally limited by the size and weight of the materials being shipped. In all cases, it is the Buyer’s sole responsibility to provide a means to unload at time of delivery and at Buyer’s sole cost.
2. Transfer of Title and Risk of Loss. Title and risk of loss for the Products shall pass to Buyer upon shipment. Each delivery constitutes a separate sale. All delivery times set forth in the order confirmation or tracking information are estimates only and are non-binding. In no event may Buyer reject Products nor shall Buyer be entitled to a reduction in price because the Products are delivered outside of such estimated delivery times. Buyer assumes all risk and liability for, and hereby agrees, to indemnify and hold RM harmless from and against, all losses, liabilities, damages, and claims whatsoever (whether for personal injury, property damage, or otherwise), arising out of the transportation, unloading, storage, handling, or use of any Products after title passes to Buyer.
3. Inspection of Delivery.
(a) Any and all Products received in a parcel shipment must be inspected by Buyer within one (1) business day of receipt for missing, incorrect, or damaged items. IMPORTANT: It is the sole responsibility of the Buyer to inspect the contents of the shipment within one (1) business day of receipt of the delivery for missing, damaged, or incorrect items. If any item is found to be missing, damaged, or incorrect, Buyer must notify RM by email within one (1) business day of receipt of the order. If Buyer claims the Products were damaged at the time of delivery, Buyer must provide digital photographs of any such damaged Products at the time of written notice. If Buyer fails to provide RM with such written notice within the one (1) business-day time frame, then all Products shall be deemed accepted by Buyer “AS IS” and in no event may Buyer seek a refund or other reimbursement for the Products.
(b) Crate and Pallet shipments must be inspected for damages to contents at time of delivery with delivery driver present. If there is any damage to the Products, Buyer must contact the RM office at 770-405-1060 before the driver leaves. All damage must be photographed (via digital photographs), noted on the delivery slip and signed off by the driver. RM is not responsible for any damages not properly documented at time of delivery.
4. Order Cancelation Policy; Refusal of Delivery.
(a) Order Cancelation.
(i) You are solely responsible for placing an accurate order. If you have made an error or wish to cancel your order, notify us as soon as possible. Without the written agreement of RM (even if there is a mistake in the order due to an error of RM), payment for an order cannot be canceled or reimbursed once an order confirmation has been sent.
(ii) Once an order is processed and shipped, the order is non-cancelable. However, Buyer may elect to have the order processed as a return per RM’s Return Policy, as set forth herein. ACM/MCM, Trespa and Equitone orders are not cancelable once RM has issued a purchase order to the respective vendors.
(b) Refusal of Delivery. Refusal of delivery does not constitute cancelation of the order. If the Product(s) ordered and shipped to Buyer is a non-cancelable or non-refundable Product(s), Buyer will not receive any refund, and will be liable for the cost of return shipping or reshipping. Any other refusal of delivery will be treated as an unauthorized return and will be subject to a minimum of a 25% restocking fee, plus the cost of initial shipping, the cost of return shipping, and the cost of any missing or damaged materials.
END OF SHIPPING POLICY PAGE
Please review our full Terms and Conditions of Sale